Engagement Models

Five Ways to Work Together.
One Standard of Delivery.

How organisations buy from KTechnology Solutions — from a single assessment to an ongoing technology partnership. No prices and no service-level figures are published; every scope is agreed with you.

Comparison

The Five Engagement Models

A side-by-side view of what each model is, the work it typically covers, and where it usually starts.

Managed Support

Recurring support and maintenance for your environment, delivered remotely UK-wide and onsite across the region.

Typical work
  • Helpdesk and user support
  • Monitoring and maintenance
  • Patching and update scheduling
  • Regular service reviews
Best suited when

You want a consistent, documented relationship rather than calling someone when something breaks.

Usual starting point

An onboarding review of your environment.

Project Delivery

Fixed-scope infrastructure, migration, installation and deployment work, delivered to an agreed scope and handed over with documentation.

Typical work
  • Cloud and Microsoft 365 migrations
  • Network deployments
  • Security implementation
  • Device rollouts
  • Business-system implementation
Best suited when

A defined change needs to be delivered to scope and handed over cleanly.

Usual starting point

Discovery and a written scope.

Advisory & Audit

Structured assessment of your environment, concluding with written findings and prioritised recommendations.

Typical work
  • Infrastructure review
  • Cyber security review
  • Network assessment
  • Microsoft 365 review
  • Technology audit
Best suited when

You need an independent, written picture before committing budget or changing provider.

Usual starting point

A consultation and an agreed assessment scope.

Technology Sourcing

Vendor-neutral procurement, deployment and lifecycle management of hardware and licences.

Typical work
  • Hardware sourcing to specification
  • Licensing coordination
  • Asset registration
  • Refresh planning
  • Secure decommissioning
Best suited when

Equipment and licences need to be bought, deployed and tracked consistently across the estate.

Usual starting point

An agreed specification.

Partner & Subcontract Delivery

Engineering capacity for another technology or facilities provider, as principal provider or as the delivery arm behind your organisation.

Typical work
  • Regional field engineering
  • Installation and rollout capacity
  • Project delivery under your processes
  • Completion records to your format
Best suited when

You need dependable regional capacity that follows your method and standards.

Usual starting point

A conversation about scope, method and standards.

How Relationships Develop

From First Conversation to Long-Term Partner

Most relationships begin with a small, well-defined step. There is no obligation to move beyond it.

  1. Entry

    A first, low-commitment step

    • Consultation
    • Infrastructure review
    • Cyber security review
    • Network assessment
    • Microsoft 365 review
    • Technology audit
  2. Diagnostic

    Written findings

    • Written findings
    • Risk identification
    • Infrastructure documentation
    • Technology roadmap
    • Prioritised recommendations
  3. Project

    Defined delivery

    • Migration
    • Deployment
    • Networking
    • Security implementation
    • Business-system implementation
    • Device rollout
  4. Recurring

    Ongoing operation

    • Managed support
    • Security maintenance
    • Infrastructure management
    • Backup monitoring
    • Lifecycle management
    • Advisory
  5. Strategic

    Long-term partnership

    • Roadmap ownership
    • Multi-site standardisation
    • Resilience
    • Cyber governance
    • Procurement
    • Major transformation

Assessment, recommendation, implementation, management, improvement — the same sequence as our delivery lifecycle.

Technology Consultation

Not Sure Which Model Fits?

Start with a consultation. We will recommend the smallest sensible first step for your situation.