Delivery

Delivery

We deliver to addresses in the United Kingdom only.

Orders are sent by Royal Mail Special Delivery Guaranteed or by a tracked, signed-for courier service. Some orders are dispatched directly from our supplier's warehouse. We are always the seller, and your invoice comes from us.

Photo ID on delivery: orders are delivered only to the named buyer, or to an authorised recipient named when ordering, at the delivery address, and only on presentation of valid photo ID. Parcels are never left in a porch or safe place, or with a neighbour. If valid photo ID cannot be shown, the parcel is taken back to the carrier's depot, where you can collect it with valid photo ID or arrange redelivery.

Your goods are our responsibility until they are handed to you or your named authorised recipient. Every parcel with a value over £2,500 is also insured in transit for its full value.

Delivery charge: Royal Mail Special Delivery, a flat £25 per order (including VAT). This is shown as a separate line in your basket before you pay.

We'll deliver your order within 30 days of accepting it, unless we agree a different date with you. You will receive a dispatch confirmation email with your tracking details.

Missed delivery: the carrier will leave a card or send a message telling you how to rearrange delivery or collect your parcel.

Damaged parcels: if your parcel arrives damaged, please tell us as soon as possible at info@ktechnologysolutions.co.uk, with photographs if you can. This does not affect your legal rights.

KTechnology Solutions Limited. Registered in England and Wales, company number 16625813. Registered office: 71-75 Shelton Street, London, WC2H 9JQ. VAT number GB507817873.

Privacy Notice

KTechnology Solutions – IT Infrastructure Shop (www.ktechnologysolutions.co.uk) Last updated: 22 October 2026

This notice explains how we collect and use your personal information when you visit our shop, place an order or contact us.

1. Who we are

The controller of your personal information is KTechnology Solutions Limited, registered in England and Wales, company number 16625813. Registered office: 71-75 Shelton Street, London, WC2H 9JQ.

Contact us about privacy at info@ktechnologysolutions.co.uk or by post at the address above. We have not appointed a data protection officer.

2. What information we collect

Identity and contact details: your name, email address, delivery and billing address, and telephone number if you give it for delivery purposes.
Business details (business customers): business name and VAT number.
Order details: the products you buy, prices, order and delivery history, returns and cancellations.
Payment information: payments are processed by Square. We receive confirmation of payment and limited card details (such as card type and the last four digits). We do not receive or store your full card number.
Communications: emails and messages you send us, including complaints and cancellation notices.
Technical information: IP address and browser and device information needed to deliver the website securely, and the strictly necessary cookies described in section 8.

3. How we use your information and our lawful basis

Purpose	Lawful basis (UK GDPR Article 6)
Processing and delivering your order, handling returns, cancellations and refunds	Performance of a contract with you
Taking payment and preventing fraud	Performance of a contract; our legitimate interests in preventing fraud
Answering your enquiries and complaints	Performance of a contract; our legitimate interests in providing good customer service
Keeping accounting, tax and VAT records	Compliance with a legal obligation
Meeting our legal duties as a retailer (for example product safety recalls and electrical waste take-back)	Compliance with a legal obligation
Running, securing and improving our website	Our legitimate interests in operating a secure and effective website
Sending marketing emails, if you have opted in	Your consent (you can withdraw it at any time)

We need your name, address, email and payment to fulfil your order. If you do not provide them, we cannot process your order.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

4. Who we share your information with

Square (Squareup Europe Ltd), our payment provider, processes your payment details. Square processes some information on our behalf and uses some information for its own purposes, such as fraud prevention and meeting its legal obligations. For those purposes Square is a separate controller. See Square's privacy notice: https://squareup.com/gb/en/legal/general/privacy
Royal Mail Group Limited, our delivery carrier for parcels we send ourselves, receives your name, delivery address and, where needed for delivery updates, your email address or phone number. See Royal Mail's privacy policy: Royal Mail privacy policy
Our product supplier delivers orders on our behalf. We give it only your name, delivery address and the order details it needs to dispatch, insure and deliver your parcel.
Our website and hosting providers, Vercel, which host our website and order data on our behalf.
Professional advisers, HMRC, the police and regulators, where we are required or permitted by law.
A buyer or successor of our business, if the business is sold or restructured.

We do not sell your personal information.

5. International transfers

Some of our service providers, including Square, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place as required by UK data protection law, such as UK adequacy regulations or approved contractual clauses. Contact us for more information.

6. How long we keep your information

Order, payment, invoice and VAT records: 6 years from the end of the financial year they relate to, as required for tax and accounting purposes.
Customer service and complaint records: up to 6 years after the matter is closed, in case of legal claims.
Marketing preferences: until you unsubscribe or withdraw consent, plus a record that you opted out.
Website and cookie data: see the cookie section below.

7. Your rights

You have the right to:

ask for a copy of your personal information;
ask us to correct inaccurate information;
ask us to delete your information;
ask us to restrict how we use your information;
object to our use of your information where we rely on legitimate interests;
ask us to transfer your information to another organisation (data portability); and
withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email info@ktechnologysolutions.co.uk. We will respond within one month. Some rights apply only in certain circumstances.

8. Cookies and similar technologies

We use cookies and similar technologies on our website.

We use only strictly necessary cookies. They keep the basket and checkout working, remember what is in your basket, and keep the site and payments secure. The law does not require your consent for these cookies, and the website will not work properly without them.

We do not use analytics, advertising or tracking cookies.

You can block or delete cookies through your browser settings, but parts of the shop, such as the basket and checkout, may then stop working.

9. Complaints

If you have a concern about how we use your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO, ico.org.uk).

10. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.

Cookies this shop sets

kts_shop_basket — remembers the products in your basket. Duration: 14 days. Strictly necessary. Not used for analytics or advertising.
Square may set strictly necessary cookies on Square's own payment page when you pay. Those cookies are Square's. We do not set analytics or advertising cookies.